BBC: Are you talking to AI? -2

Mylene says that AI is not empathetic. Unlike humans, it can't put itself in someone else's place and share their feelings or experiences.
If you listen carefully to Mylene's speech, you'll notice she says, "you know", a lot. Phrases like, "you know", "um" and "ah" are called filler words and are used to give the speaker time to think, or to express uncertainty. Right, I think it's time I revealed the answer to my question, Phil. I asked you how many call center workers are there globally.
And I said 17 million.
Which is the right answer. OK, let's recap the vocabulary we've learned in this programme, starting with yealling, another word for shouting.
To pacify someone means to calm them down when they're angry.
In the near future means very soon, or within a short time.
The phrase, as a matter of fact is used to add emphasis to what you're saying, to give more detail about what you've just said,, or to introduce something that contrasts with it.
If you're empathetic, you're able to put yourself in someone else's position and share their feelings or experiences.
And finally, filler words like 'um', 'ah' and 'you know' give the speaker more time to think, or to express uncertainty.